Frequently Asked Questions

 

RETURNS & EXCHANGES 

  • Is There A Return Or Exchange Policy?

Yes, there is. The products can be returned/exchanged given that they are in perfect condition for size changes only and the customer service team has been informed of any issue within 24 hours of receiving the garment.

  • The Following Products Shall Not Be Eligible For Return Or Exchange:

Any product that exhibits physical damage to the box or to the product, or is returned without the original packaging, and all other items originally included with the product at the time of delivery.

  • How Long Do I Have To Return/Exchange A Product?

The products can be exchanged within a week’s time from the date of receipt of the product

 with an intimation to the customer service team regarding the issue within 24 hours of receiving the product.

  • Can I Return/Exchange A Product Bought Online To The Flagship Store?

Yes, you can, provided the product is in the above mentioned conditions. Please note that the exchange can be carried out at the Babita M Flagship and not at any other online or offline stockist.

  • Can I Return/Exchange A Product Gifted To Me By Someone Else?

Yes, however, we would need to have the original receipt for the order along with the product adhering to the above exchange guidelines.

  • Can I Return/Exchange A Personalized Product?

No, we do not provide returns/exchanges on customized products.

  • Can I Get A Refund If I Do Not Like The Order Or Have An Issue With It?

Refunds are not possible, however, should the issue remain unresolved, the store will offer you a credit note to use against a future purchase.

 

 

SHIPPING & DELIVERY 

  • How Long Does It Take For The Product To Be Delivered?

Every product would be delivered within 3-4 weeks of the order placement or as per the delivery date specified to you at the time of placing the order. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

  • What Are The Shipping & Delivery Charges?

All domestic online orders carry a flat shipping rate of INR 350.

  • Are There Any Extra Charges For Express Delivery?

Yes. For express deliveries, please contact our representative via call, email, whatsapp and they will advise you on the additional charges based on your geographical location.

  • Do You Ship Internationally? What Are The Charges For The Same?

Yes, we do ship internationally. There is an additional shipping charge on every order which automatically gets added on the checkout page according to the Country of Shipping address.

 

PAYMENTS

  • What Are The Modes Of Payment Accepted By Babita M?

We accept payment via all leading debit and credit cards, RazorPay as well as Cash on Delivery only in Mumbai. Should you face any issues while transacting, please feel free to contact us on the helpline given on every page and our representatives will be happy to assist.

  • Do You Accept International Credit Cards?

Yes, we accept International Credit Cards as well.

  • Is My Payment Secure?

We process your payments via secured & verified payment gateways. We assure you that the process is 100% safe and secure.

 

 

ONLINE & OFFLINE PURCHASING

  • How Do I Shop Online?

You can visit the Shop Online section on our website to place an order or call/whatsapp on +919833234970.

  • How Can I Track My Order?

You can get in touch with our team via call or whatsapp (+91 9833234970) to track your order. We’re also available on riya.babitamalkani@gmail.com

  • Can I Cancel Or Amend My Order Once It Has Been Placed?

The order cannot be amended or cancelled once the order confirmation has been received. Incase f any further queries you can call/whatsapp on +919833234970.

  • Can I Place A Repeat Order? How?

Yes, we keep your data safe with us, so that you can place a repeat order via email or phone.

  • Is My Personal Information Safe And Kept Private?

Yes, we assure you that your personal information is safe with us.

  • Who Do I Contact In Order To Purchase Offline?

In order to purchase offline, you can contact us via

Call or Whatsapp +91 9833234970,

Visit our Flagship Store – Babita M Studio, 5, Gautam Ashish, V Mehta Road, Vile Parle (west), Mumbai-400056.

  • Where Is The Flagship Store And What Are Its Timings?

The Babita M Studio, 5, Gautam Ashish, V Mehta Road, Vile Parle (west), Mumbai-400056.

The store is open everyday from 11 am to 8 pm.

  • Where Do The Appointments Take Place And What Is The Procedure?

The appointment venue is the Babita M Studio, 5, Gautam Ashish, V Mehta Road, Vile Parle (west), Mumbai-400056. To book an appointment, call us on +91 981737215 or +91-022-26713991

 

 

PRODUCT INFORMATION

  • What Are The Product Offerings?

Babita M offers a wide range of Women’s Wear ranging from Bridal Cocktail Wear, Contemporary Fusion Wear, Occasion Wear, Resort wear, Luxury Pret Wear.

  • Does The Pricing Include GST?

No, all the prices are exclusive of the GST. It will get added directly at the checkout page.

  • How Do I Figure Out The Right Size For Me?

You can refer to the Babita M SIZE CHART, available on every product page, to find out the right size for
you.

  • Do You Offer Plus-Size Clothing? Any Special Charges For That?

We do not sell plus-size clothing off-the-rack, but we do take direct orders for the same, via our
studio/call/whatsapp. The charges will depend as per the custom sizes involved.

 

  • Do You Offer Kids’ Clothing?

We do not sell kids’ clothing off-the-rack, but we do take direct orders for the same, via our studio/call/whatsapp.

  • Can I Get My Design Details Customized? What Are The Various Design Details That
    Can Be Customized?

Yes, you can get your design details customized via studio appointments (address) or calls/whatsapp (+91 9833234970). Design details like customizing sizes, surface design and trim techniques can be done.

  • Are There Any Special Charges For Additional Design Detailing?

Yes, there is a surcharge on the MRP, for additional design detailing. The charges will depend as per the customizations involved.

  • Are The Products Inclusive Of Accessories, Belts Or Other Things That Appear In The Images?

No, the products are not inclusive of other things that appear in the images.

  • How Do I Know Whether My Babita M Product Is Original/Authentic?

In order to guarantee the authenticity of an Babita M product, please make sure you purchase through either our official website babitam.com/Babita M Flagship Store, or through an authorized distributor. An original invoice is created at the time of purchase for online, studio and in-store purchases. We cannot verify the authenticity of an item purchased outside of an official Babita M point of sale.

  • How Do I Take Care Of My Babita M Products?

In order to take care of your Babita M products, please follow the following guidelines

– Dry Clean Only, please refrain from using any other way of washing.

– Do not use Chlorine based bleach.

– Do not put in dryer or spin dry.

– Do not wring & hang in shade to dry, avoid spin dry, squeeze excess water.

– Fluorescent colours may fade. Lighter colours may get translucent when wet.

– Do not leave garment rolled up if wet.

– Keep the wet article away from any other garment to avoid colour bleeding.

– Iron at not more than 110 degrees C.

– All pads are disposable.

 

 

0
    Product Price Quantity Total

Cart totals

Subtotal 0
Total 0